Customer Service Representative - Wholesale Division in Farmingdale, NY at P.C. Richard & Son

Date Posted: 7/4/2021

Job Snapshot

Job Description



for our Builder/Wholesale Division located at
105 Price Parkway, Farmingdale, NY

This division sells major appliances exclusively to builders, contractors, landlords and management companies throughout the tri-state area.

This entry level position will require customer service, heavy phone work and data entry on our internal computer system.

Job Duties for this position include, but is not limited to:

  • Answering incoming calls from customers with existing accounts looking to place orders over the phone.
  • Entering orders accurately into our point of sale system and then followed through to completion of scheduled delivery.
  • Handling incoming and outgoing phone calls regarding various customer service issues.
  • Problem solving and researching customer information.
  • Confirming orders with customers via telephone for next day delivery to minimize unsuccessful deliveries.
  • Coordinating with other internal departments (i.e. Distribution Team) to insure proper delivery.

Job Requirements

Job Requirements:

Full Time

Monday - Friday
8:30 - 5:00 pm

A successful Customer Service Representative must possess excellent interpersonal skills with the ability to work as a team player in a fast paced environment.   

  • Customer Service & Data Entry experience preferred.

Excellent Benefits available including: 

  • Health Plan options providing comprehensive coverage for the employee and family (if applicable).
  • Health Savings Account (if applicable)
  • Voluntary Vision & Dental Plan.
  • Life Insurance and Supplemental Insurance Programs.
  • 401k Retirement Savings Plan with a discretionary annual Company match, Flexible Spending Plan and an Employee Discount.
  • Generous Paid Time Off Benefits including Vacation Days & Paid Sick Time.

P.C. Richard & Son is an Equal Opportunity Employer